Your Startup Desk terms

1. The service and who can use it

The service helps adults explore business ideas, review source-linked AI research, edit a working plan and record their own evidence. You need a current web browser, internet access and an email you control. The service and contract are in English. We provide the service with reasonable care and skill, and digital content must meet applicable legal standards.

Research may be incomplete, inaccurate or out of date. Check important sources and test customer demand. Reports are not legal, tax, investment or other regulated professional advice, an independent audit, proof of viability or a guarantee of results. These limitations do not remove your legal rights if the service is faulty or misdescribed.

2. Price, purchase and delivery

The current bundle costs £29 once, including any applicable taxes. It includes one optional discovery shortlist of three possibilities and one research brief comparing up to three supplied ideas, with a working plan for one selected idea. It does not create a subscription or an automatic renewal. The price and contents displayed when you order govern that purchase.

Check your signed-in account and purchase details, agree to the terms and complete Stripe Checkout. You can correct the details before confirming payment. A contract forms when we confirm successful payment and the credit entitlement. Save the order reference and a copy of these terms. The payment history provides your purchase details; payment processing can take time, so check its status before paying again.

Credits become available after server verification. Research starts when you submit the relevant form, not automatically on payment. It normally finishes within a few minutes, but service capacity, research or provider failures can delay it. We will explain a failure or delay rather than label sample work as a completed result. Contact us if delivery does not complete.

A credit is consumed only when the completed output saves successfully. A failed run leaves it available to retry. Check for a saved result before retrying after a lost connection. Deleting a completed report does not restore its credit. Reopening or editing saved work does not require a new research credit. No extra paid research is purchased without your instruction.

3. Cancellation and refunds

You may cancel a purchase for any reason within 14 days beginning the day after the contract is made. Email support@brighterdesk.com or use the signed-in support form; an unambiguous cancellation statement is enough. Include your name, account email and order reference. You do not have to use the form below.

For this bundle, we offer a full refund within that period even if you have requested or received research. We do not ask you to waive your cancellation right by starting a run. A cancellation removes any unused credits belonging to that purchase. We will refund within 14 days of receiving your cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee.

After that period, contact us if the service is unavailable, faulty or not as described. Depending on applicable law and the circumstances, your remedies may include repeat performance, repair/replacement, a price reduction or refund. Nothing here limits those rights.

4. Your content and acceptable use

You retain your rights in your inputs. You give us the permission needed to host, process and display them to deliver the requested service. Subject to rights in source material, you may use and export your results for your business planning. AI outputs may not be unique; third-party content retains its own rights.

Use an account you control. Do not access another person’s records, evade access restrictions, attack the service, infringe others’ rights or upload unlawful material. Provide only information you are entitled to use and avoid unnecessary personal data, secrets and privileged files. The privacy notice explains handling; it is not a waiver of privacy rights.

5. Availability, changes and ending access

Keep exports of important work. We may maintain, improve or temporarily suspend the service, with reasonable notice where practical. We may suspend an account for a genuine security risk or material misuse and will explain the reason unless doing so would be unlawful or undermine security. We will act proportionately and allow a reasonable opportunity to resolve a remediable problem.

We will not use an update to remove already purchased entitlements without an appropriate remedy. If we permanently discontinue a paid capability before delivering it, we will offer a suitable alternative you accept or refund the undelivered part. You can stop using the service and request account closure; this does not remove refund or other rights.

6. Responsibility and legal rights

We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. We do not exclude or limit liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited. These terms do not exclude statutory rights relating to services or digital content. Where applicable, we are responsible for damage to your device or other digital content caused by our failure to use reasonable care and skill.

We do not promise that following research will produce customers, finance, savings or profits. You remain responsible for your business decisions, subject always to our legal obligations. We do not impose a blanket no-refunds rule or make an AI disclaimer a defence to failing to provide the agreed service.

7. Complaints, law and changes to these terms

Send complaints to support@brighterdesk.com; describe the issue and the outcome you seek. English law applies, but consumers keep mandatory protections of their home jurisdiction and may bring proceedings in a competent court where the law allows. Nothing requires a consumer to give up those rights.

The version accepted for a purchase governs it. A later webpage edit does not retrospectively change that contract. Material changes for future purchases will be published with a new date. You can print or save these terms; open the dated copy.